solymatic France' maintenance

Assignments completed in record time across the country

All call-out requests, anywhere in France, are answered the same day, or in under 2 hours if specified in your contract.

Our strength comes from :

  • A team of over 433 technicians ready to deploy from the head offices and the regional technical centres,
  • They are equipped with a computer (3G card) and a mobile telephone so they can be contacted at any moment,
  • A fleet of vehicles with GPS tracking,
  • 66 delivery points and logistical storage sites including 44 technical centres,
  • Operational availability 7/7.

A central repair shop

30 technicians operating in specialist technical fields (ATMs – E-transactions – POS terminals, PCs and miscellaneous), carry out some 2,500 repairs every month, ranging from a straightforward printed circuit to a complex module.

All our technicians are trained third-party maintenance engineers and take regular, in-house refresher courses to keep their technical and process-management skills up to date.

A contractual commitment to a high-end service

Solymatic France pledges under contract to provide high-quality, responsive maintenance nationwide that gives every customer a unique service.

We offer a number of contracts, from the call-out in less than 2 hours to deadlines that suit your particular circumstances.

As a mark of our outstanding commitment to service, our contracts may include clauses that stipulate penalty payments in the event of failure to comply with the terms.

Our specialised database : a powerful tool

This database has been built up with 20 years of third-party maintenance history and contains all the operations carried out to bring our customers the solutions they need.

It includes a customer- and/or product-specific log of maintenance tracking, malfunctions and spare parts.

Electronic document management: even greater security

The technicians’ Bible!
The document management server contains all the data needed to carry out our technical service operations. It is updated at regular intervals and supplemented by each technician’s experiences.

The interactive documents can be accessed at all times, and can even alert a technician in real time if any service procedure has been altered or a new solution implemented.